nPe

Privacy Policy

Last Updated: 14 November 2025

nPe ("App"), developed and managed by Wenoxo Technologies Private Limited, is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you use the nPe mobile application or associated services.

By using the nPe App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register or use the App, we may collect information such as your full name, mobile number for login and verification, optional email address, and any profile details that you voluntarily provide.

1.2 Transaction & Vault Information

We collect details related to your transactions, including:

  • Vault top-up history
  • Vault points balance
  • Purchases made at partner shops
  • QR code scan records used during shop transactions

1.3 Device & Usage Information

We automatically collect certain device and usage data, such as:

  • Device type, model, and operating system
  • IP address
  • App usage logs and crash reports
  • Diagnostic information
  • Location data when required for specific features (not tracked continuously)

1.4 Payment Information

Payments are processed through secure third-party gateways.

  • nPe does not store your card/bank details
  • We only receive transaction confirmation details (success/failure)

2. How We Use Your Information

We use your information to:

  • Create and manage your user account
  • Process vault top-ups and convert them into vault points
  • Enable transactions at partner shops
  • Provide purchase receipts and maintain your transaction history
  • Improve app performance and enhance user experience
  • Strengthen security measures
  • Send important updates, alerts, and verifications
  • Offer customer support
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do NOT sell or share your personal information with third parties for marketing.

We only share limited information under the following conditions:

3.1 With Partner Shops

We share only essential transaction details such as:

  • User's name
  • Purchase data
  • Vault payment confirmation

We do not share payment method details, device information, or any irrelevant personal information with partner shops.

3.2 Service Providers

Minimal required information may be shared with service providers such as:

  • Payment gateways
  • SMS/OTP service providers
  • Cloud hosting partners

All service partners operate under strict data protection agreements to ensure the safety and confidentiality of user information.

3.3 Legal Requirements

Information is shared only when required by law, court order, or a government authority, or when necessary to protect users, prevent fraud, or ensure the security of the system.

4. Data Security

We implement strong security practices such as:

  • Encryption of sensitive information
  • Secure OTP-based login
  • TLS/SSL protection for all communication
  • Regular security audits and monitoring

Important: While we follow industry-standard measures, users are advised to safeguard their login credentials, as no digital system is completely free of risks.

5. Data Retention

User data is retained only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain transaction records

Users may request deletion of their data or account, subject to regulatory and legal requirements.

6. User Rights

Users have the right to:

  • Access their personal information
  • Update or correct their details
  • Request account deletion
  • Seek clarification about how their data is used
  • Withdraw consent for non-essential permissions

All such requests can be submitted by contacting support@npe.in.

7. Children's Privacy

nPe does not knowingly collect data from children under the age of 13. If such information is mistakenly collected, it will be deleted upon notification.

8. Third-Party Links

The app may contain links to external websites or services. We are not responsible for the privacy practices of third-party platforms.

9. Changes to This Privacy Policy

We may update this policy periodically. Users will be notified through the app or email. Continued use of the app implies acceptance of the updated policy.

10. Contact Us

For any questions, data concerns, or support requests:

📧 Email: support@npe.in
📞 Phone: +91 97913 30258
🏢 Address: Wenoxo Technologies Private Limited, Nagercoil, Tamil Nadu, India
nPe
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